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You have to read the response on the whitelist, this can take anywhere from hours to days to be done. If you still are not whitelisted in 7 days make a ticket in the civilian and factions discord.
You need to wait some time for the roles to be connected to you, link you're discord and wait some time. If the issue is still a thing in 7 days make a ticket in the factions and civilians discord.
You need to wait some time for roles to be applied, if the issue is still a thing in 7 days make a support ticket in the civilians and factions discord.
You have to apply and be accepted for whitelist. https://cols-rp.com/threads/free-whitelist-application.4/
Once accepted you will have to wait for roles on forums and discord which could take up to 7 days.